A - B - C - D - E - I - J - K - L - M - N - P - R - S - T - W

A

applet, configuring with Smart Answer button   1

auto response

email format, description   1

email format, specifying   1

overview   1

response templates and solutions, specifying   1

response templates, description   1

threshold value, description   1

threshold value, specifying   1 ,  2

auto search profile

associating with catalog   1

configuring settings   1

creating   1

description   1


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B

bootstrapping KB catalog   1


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C

Call Center

how Smart Answer works with   1

manual search profile   1

Service Requests, returning information on   1

catalog administration, administering response groups   1

categories

See also Setting Up Auto Response

emails, number needed to train a category   1

KB file, adding category to   1

modifying   1

No Training option, selecting   1

solutions or response templates, associating with   1

concept models, building by NLP   1

configuring Smart Answer

auto search profile   1

Email Response profile   1

implementation, best practices   1

KB file, copying into Siebel File System   1

KB file, creating and training, overview   1

KB file, importing catalog and categories   1

logging level, setting   1

manual search profile   1

Master and Slave server configuration   1

multiple KB files, configuring to use   1

prerequisite tasks   1

Smart Answer Manager, processing activity   1

Smart Answer Manager, reasons for creating instances   1

Smart Answer server component, enabling   1

content types

associating with catalogs   1

creating   1

Smart Answer content type, creating   1

corpus

See Training


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D

Does this answer your question button, about using   1


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E

Email Response

process property value, overriding   1

using with Smart Answer   1

Email Response profile

associating with a setting   1

creating   1

description   1

emails, number needed to train a category   1

eService

manual search profile   1

Smart Answer, about using with   1


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I

implementation, best practices   1

international deployment, setting up Smart Answer for   1


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J

Japanese language, support of double-byte characters   1


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K

KB catalog

adding category to   1

analyzing performance of file   1

bootstrapping   1

emails, number needed to train category   1

importing new KB, and existing categories   1

keyword or learning, about priority of   1

loading into production without rebooting   1

Mail Response profile, creating   1

message with multiple intents, handling   1

performance, analyzing   1

reimporting same KB   1

response groups, administering   1

Smart Answer, changing number of categories returned   1

training time   1

updating and learning   1

KB file

administration tasks, overview   1

category, adding additional to KB file   1

caution, about reusing file   1

checking server component state   1

configuring to use multiple   1

copying to Siebel File System   1

creating and training, overview   1

importing   1 ,  2

importing catalog and categories   1

multiple KB files, about using   1

sample KB file   1

setting additional server component parameters   1

Siebel File System, copying into   1

storing information, about   1

knowledge base file

See Smart Answer KB Performance FAQ

Knowledge Base name parameter, setting in the server component   1


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L

languages, support of double-byte characters   1

learning, building concept models   1

load balancing

See Using Master and Slave Server Setup Configuration

log file, setting logging level   1


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M

manual search profile

configuring settings   1

creating   1

description   1

Master and Slave server setup configuration

description   1

rules and assumptions   1

setup scenario   1

setup steps overview   1

messages, adding new field to analyze content   1

monolingual KB, language support   1

multilingual environment, setting up Smart Answer for   1


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N

No Training option, selecting for a category   1


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P

profiles

 1

 1

 1


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R

response groups

adding input arguments   1

administering   1

Catalog Name input argument   1

description   1

specifying catalog name   1

rules

applying   1

example   1


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S

SADMIN, changing component parameter   1

server component

See also Setting Up Smart Answer Manager

parameters, setting additional   1

state, checking   1

service requests, creating auto search profile   1

settings, Smart Answer, and correspondence with Banter Workbench   1

Siebel applications, used by Smart Answer   1

Siebel Call Center

See Creating a Manual Search Profile in Siebel Call Center or Siebel eService

Siebel Email Response

See Smart Answer Manager

Siebel eService

See Creating a Manual Search Profile in Siebel Call Center or Siebel eService

Smart Answer button, configuring in applet   1

Smart Answer Manager

KB file, using to store information   1

relationship to Smart Answer   1

use of concept models and NLP   1

Smart Answer, administering and maintaining

categories, associating solutions or response templates with   1

incoming messages, adding new field to analyze content   1

KB file, adding category to   1

No Training option, selecting for a category   1

rules, applying   1

rules, example   1

server component state, checking   1

tasks overview   1

Smart Answer, setting up

configuring to use multiple KB files   1

KB file, copying into Siebel File System   1

KB file, creating and training, overview   1

KB file, importing   1

KB file, importing catalog and categories   1

logging level, setting   1

Master and Slave server configuration   1

multiple KB file, about using   1

prerequisite tasks   1

Response Groups, administering   1

server component, enabling   1

Smart Answer Manager, processing activity   1

solutions

auto response, setting up default solutions   1

categories, associating with   1

system administrator, changing component parameter   1


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T

templates

auto response, setting up default templates   1

categories, associating templates and solutions with   1

training, building concept models   1


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W

Was this information helpful button, about using   1

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Siebel Smart Answer Administration Guide Copyright © 2006, Oracle. All rights reserved.