Siebel Smart Answer Administration Guide
What's New in This Release
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About Siebel Smart Answer
Smart Answer Manager
KB Files
Training, Learning, and Feedback
About Building Concept Models
Training
Learning
Feedback
Banter Documentation
Configuration and Implementation of Siebel Smart Answer
Prerequisite Tasks
Creating and Training Your KB
Setting Up Smart Answer Manager
Siebel Server Instances and Response Groups
Siebel Email Response and Response Groups
Guidelines for Smart Answer Implementation
Setting Up Smart Answer for International Deployment
Working with Smart Answer Content Types
Working with Smart Answer Settings
Working with Smart Answer Profiles
Creating a Manual Search Profile in Siebel Call Center or Siebel eService
Creating an Auto Search Profile For Service Requests
Creating a Siebel Email Response Profile
Smart Answer Setup
Importing the Knowledge Base File
Setting the Logging Level of the Smart Answer Log File
Enabling Smart Answer Server Component
Administering Response Groups
Using Multiple KB Files
Using Master and Slave Server Setup Configuration
Administering and Maintaining Smart Answer
Setting Additional Server Component Parameters
Checking Server Component State
Modifying a Category
Creating Additional Categories
Associating Templates and Solutions with Categories
Creating Additional Fields for Analyzing Incoming Messages
Applying Rules
Setting Up Auto Response
Smart Answer KB Performance FAQ
