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Siebel SmartScript Administration Guide
What's New in This Release
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Overview of Siebel SmartScript
About Siebel SmartScript
Benefits of Using Siebel SmartScript
Prerequisites for Using SmartScripts
About Scripting Terminology
About Siebel SmartScript Screens
About the Employee's Screen
About the Customer Screen
About the Administration - SmartScript Screens
About Deploying SmartScripts to Remote Users
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Fundamentals of Creating SmartScripts
About SmartScript Elements
About Data Storage in Siebel SmartScript
Viewing SmartScripts
Guidelines for Creating SmartScripts
Script Design Tips
Creating Pages
Translating Pages
Creating Scripts
Translating Scripts
About the Script Designer and Page Designer
Adding Questions and Branches to Pages
Adding Pages and Branches to Scripts
About Releasing SmartScripts
About the Release Process
Releasing Scripts
Deleting the Released Version of a Script
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Working with Questions, Answers, and Translations
About Creating Questions
Creating Questions
Defining Question Text and Translations
Displaying Answers Within a SmartScript
Answer Types and Answer Control Choices
Creating Answers
Translating Answers
Storing User-Provided Answers from Sessions
Question Events Logic Sequence
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Upgrading SmartScripts
Overview of Migrating from Siebel 7 or Earlier Releases of SmartScript
Converting a Script Wizard into a SmartScript
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Customizing a SmartScript User Interface
About Customizing a SmartScript User Interface
Controlling the Questions Displayed on a Page
About HTML in the SmartScript User Interface
Formatting Question Text Using HTML Tags
Adding Images
Adding URLs
Using HTML to Modify the Design Template
Using Siebel Tools to Modify the SmartScript View
Customizing the Revenue Schedule SmartScript
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Verifying, Testing, and Invoking SmartScripts
About the Verification Wizard
About SmartScript Diagnostics
About Invoking SmartScripts
Invoking SmartScripts Using the User Interface
Setting SmartScripts to Open Automatically
Invoking SmartScripts Using Siebel CTI
Invoking Scripts Using Siebel VB or Siebel eScript
Canceling, Finishing, and Resuming a SmartScript
Invoking a SmartScript from a Currently Running SmartScript
Invoking SmartScripts Using a Hyperlink
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Extending Scripts with Siebel VB and Siebel eScript
About Siebel VB and Siebel eScript
About SmartScript Object Types
Accessing the Scripting Area
SmartScript Events
Script_Open
Script_Cancel
Script_PreFinish
Script_Finish
Script_Save
SmartScript Methods
Cancel
CurrentPage
CurrentQuestion
ExecutionState
Finish
GetCampaignId
GetCampContactId
GetContactId
GetLabelText
GetPage
GetParameter
GetQuestion
GetSessionId
OriginalDashboardText
SetCampaignId
SetCampContactId
SetContactId
SetUserParameter
StartPage
StartQuestion
SubstituteText
SmartScript Page Methods
GetHelpText
GetLabelText
GetQuestion
Script
StartQuestion
SmartScript Question Events
Question_Enter
Question_PreLeave
Question_PreBranch
Question_Leave
SmartScript Question Methods
AnswerType
CurrencyFieldName
GetCurrentCurrencyCode
GetCurrentExchangeDate
GetCurrentValue
GetHelpText
GetInitialCurrencyCode
GetInitialExchangeDate
GetInitialValue
GetPriorCurrencyCode
GetPriorExchangeDate
GetPriorValue
GetQuestionEnable
GetQuestionText
GetSaveBusComp
GetSaveBusObj
HasDefaultAnswer
MustAnswer
OriginalQuestionText
Page
Script
SaveBusCompName
SaveBusObjName
SaveFieldName
SetCurrentValue
SetQuestionEnable
SetQuestionText
SubstituteText
WasAnswered
Improving the Performance of SmartScripts
Invoking a Business Service from a SmartScript
Invoking Siebel Assignment Manager
Siebel VB and Siebel eScript Sample Code
Sample Code of Dynamic Questions
Sample Code of Finding a Contact
Sample Code of Complex Branching
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Importing, Exporting, and Deploying SmartScripts
Exporting SmartScripts
Importing SmartScripts
Resolving Conflicts Encountered During an Import
About SmartScripts and the Application Deployment Manager
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Modifying the Customer Dashboard
About the Customer Dashboard
Overview of Configuring the Customer Dashboard
Overview of Upgrading to the Customer Dashboard
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SmartScript Tags
Script Tags for SmartScript
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