Closing a service request does not prevent updates to the child Customer Satisfaction business component, so you can survey your customers even if a service request has been resolved. The user property for the Service Request business component, named Always Enable Child: Customer Survey, allows you to enable and disable customer surveys. You can allow updates to other business components by adding user properties to the Service Request business component and substituting the appropriate business component name for Customer Survey. NOTE: Another way to make a closed service request and its child business components accessible for additions and edits is to change its status to Open.
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