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About Siebel Universal Customer Master and CRM Integration

Siebel Universal Customer Master (Siebel UCM) is preconfigured to support integration with a combined instance of Siebel CRM Business Applications for Industry Applications (SIA version 7.8.2 only) and Siebel UCM. When enabled, the integration allows Siebel UCM to apply history, cross-reference, and data quality processes to Siebel CRM contact and account data.

The integration of Siebel UCM and CRM uses the Siebel UCM CRMML interface to deliver and receive data messages, and includes the following preconfigured workflows to facilitate the integration:

• CRM-UCM-Account-WF
• CRM-UCM-Contact-WF
• UCM-CRM-Account-WF
• UCM-CRM-Contact-WF

For information on extending the Siebel UCM and CRM integration, see Extending Siebel Universal Customer Master and CRM Integration.

To enable the preconfigured Siebel UCM and CRM integration, make sure the system preference Enable UCM Processes is set to TRUE. For further information on UCM System Preferences, see About System Preferences for Siebel Universal Customer Master.