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Device operating system support, third-party product support, and application configuration management for handheld devices were revised in Siebel 7.7. Before the upgrade, verify that handheld devices are running an OS supported by Siebel 7.7. Also, verify that third-party software is the correct version.
The 2002 version of the Pocket PC operating system is no longer supported as of Siebel 7.7. Devices running Pocket PC 2002 must be upgraded to Pocket PC 2003. For a full description of supported handheld devices and operating systems, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.
The third-party product Active Sync must be at version 3.7.1 or higher as of Siebel 7.7. For a complete description of supported third-party products, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.
Siebel 7.7 introduced a handheld device administration screen. If you have modified the PDA portion of the Siebel Sales, Siebel Service, Siebel ePharma, or Siebel eConsumer application .cfg file, do the following before upgrading:
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