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Upgrade Planning for Handheld Devices in the Siebel Environment

Upgrades from: Siebel 7.0.x and 7.5.x.

Platforms: Windows, UNIX, IBM z/OS.

Device operating system support, third-party product support, and application configuration management for handheld devices were revised in Siebel 7.7. Before the upgrade, verify that handheld devices are running an OS supported by Siebel 7.7. Also, verify that third-party software is the correct version.

After the upgrade, you must enter any handheld device-related application configuration changes into the handheld device administration screen.

Supported Device OS

The 2002 version of the Pocket PC operating system is no longer supported as of Siebel 7.7. Devices running Pocket PC 2002 must be upgraded to Pocket PC 2003. For a full description of supported handheld devices and operating systems, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

Active Sync Support

The third-party product Active Sync must be at version 3.7.1 or higher as of Siebel 7.7. For a complete description of supported third-party products, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

Handheld Device Administration

Siebel 7.7 introduced a handheld device administration screen. If you have modified the PDA portion of the Siebel Sales, Siebel Service, Siebel ePharma, or Siebel eConsumer application .cfg file, do the following before upgrading:

• Save the modified .cfg file under a new name so that it is not overwritten during the upgrade.
• After the upgrade, go to the Administration—Mobile screen and enter the changes from the saved .cfg file. For information on using this screen, refer to the Handheld guide for your application.

Handheld Application Upgrade

Handheld applications do not upgrade automatically. Users must uninstall the application and install the current release.