This chapter covers completing basic setup tasks for Siebel Email Response. It includes the following topics:

• About Setting Up Siebel Email Response
• Process of Setting Up Siebel Email Response
• Performing Prerequisite Tasks for Siebel Email Response
• Performing Setup Tasks for Siebel Email Response
• Revising, Testing, and Activating Workflow Processes and Subprocesses
• Implementing Routing and Queuing Processes
• Setting Up Communications Server for Siebel Email Response
• Creating Templates, Catalogs, and Categories
• Starting Siebel Email Response Server Tasks
• Enabling a Secure Sockets Layer (SSL) Connection for SMTP and POP3 Drivers
• Setting SSL Server Parameters