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Overview of Differences Between Siebel eService and Siebel eService for Automotive

The most important differences between Siebel eService and Siebel eService for Automotive are:Automotive

• Audience. Siebel eService Administration Guide is aimed generally at any company that provides service through the Web. Siebel eService for Automotive is aimed specifically at manufacturers or OEMs in the automotive industry.
• Cross-references. Siebel eService Administration Guide often refers the reader to Siebel Applications Administration Guide for more information. For Siebel eService for Automotive, in addition to this book, the reader should see Siebel Automotive Guide.
• Differences in the Siebel eService Portal. The portal that the customer views has many added and modified features aimed specifically at automobile customers.
• Differences in Administering Siebel eService. The added or modified features of the customer portal generally requires added or modified administrative tasks.