Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage > About the Bill Pay Page for Siebel eBanking and eBrokerage >

Determining Whether a Customer is Enrolled

Call center agents will sometimes need to verify whether a customer is enrolled in your company's electronic bill payment system.

To determine whether a customer is enrolled

1. In Siebel Finance, navigate to the Contacts screen.
2. In the Contacts list, select the contact.
3. In the Contacts form applet, click the show more button. If the Bill Pay Enrolled field is checked, the customer is enrolled.