Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage >
About the Customer Service Page for Siebel eBanking and eBrokerage
A service request is a customer's request for assistance on products or services they have purchased. All service requests include a service request number, a title, a description, and a status. Examples of service requests include:
- Requests for financial account statements
- Requests for check copies
- Check orders
- Requests for bank checks
- Requests to stop payments
- Other reports of problems
Registered users submit new service requests and check service request status through the views in the Customer Service page. Service requests can be assigned manually to service agents, or an administrator can create assignment rules to automatically assign service requests to agents by criteria such as product expertise. From the Customer Service page, users can ask for assistance on products or services they have purchased. Table 5 shows a mapping between the views and applets in the customer application to the related views in Siebel Finance (the employee application). The view names listed are the display names observed by the end user; they are not the view names found in Siebel Tools.
Table 5. Mapping Siebel eBanking to Siebel Finance for Customer Service Page
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Related Siebel Finance Screens |
Summary |
Service Requests |
Contacts > Service Requests or Service screen |
Request a Statement |
Request a Statement |
Service > Account Services > Statement Copy |
Request a Check Copy |
Order a Check Copy |
Service > Account Services > Check Copy Request |
Request a Stop Payment |
Request a Stop Payment |
Service > Account Services > Stop Payment |
Order Checks |
Order Checks |
Service > Account Services > Check Order |
Request a Bank Check |
Request Bank Check |
Service > Account Services >Bank Check |
Report a Problem |
Report a Problem |
Service screen |
Forms |
Literature |
Document Administration > Literature For more information, see Literature Page |
Frequently Asked Questions |
Frequently Asked Questions |
Solution Administration > Solutions Publish External must be checked |
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