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The Process of Administering Siebel eService

To make all features of Siebel eService available to customers, perform the following administration tasks:

• Setting Up the Siebel eService Security Framework
• Setting Up Service Request Entitlements
• Setting Up Email Notification for Siebel eService
• Setting Up the Knowledge Base for Siebel eService
• Administering Web Access for Siebel eService
• Setting Up Siebel eSearch for Siebel eService
• Setting Up Contact Us
• Setting Up Asset Management
• Administering Customer Satisfaction Surveys
• Personalizing Siebel eService