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Selecting a Request to Trigger a Siebel Delivers iBot

Use the Conditional Request tab to select a request to trigger the iBot. You can further refine the request by using subqueries.

The results of the request determine whether the iBot sends its delivery content and initiates any subsequent actions:

• If the request does not return any rows, the iBot is not triggered.
• If the request returns at least one row, the iBot sends its delivery content and initiates any subsequent actions.

You can chain requests together to create complex conditional logic. For example, you might have a request that determines what the ten best-selling products were last year, and a second request that determines, for these products, the change in sales this year in each region, and then reports any products with a negative change.

For an overview of Siebel Delivers, see Overview of Siebel Delivers.

To select the request

• Click the Select/Replace Condition button to select the request, and then complete the dialog box that opens.

To refine the request using subqueries

• Click the Refine Condition button to use the results from another request as conditions for the current iBot.

  You will need to map columns between the requests and the desired operators.