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Adding Support for Navigation and Drill Down in Siebel Answers

When you create a request, you can allow users to navigate to related requests and content. If the Siebel Analytics Server administrator set up dimensions and dimensional hierarchies for the subject area, users can drill down on data results presented in charts, tables and pivot tables to obtain more detailed information.

There are no specific privilege settings that impact access to Siebel Analytics Web Navigation and drill down features, which are available to all users.

Dimensional hierarchies are a system of levels in a dimension that are related to each other by one-to-many relationships. For example, a region hierarchy might be defined as a postal code rolling up to a city, rolling up to a region. There is exactly one city and one region corresponding to a single postal code, but there might be many postal codes corresponding to a single city, and there might be many cities corresponding to a single region.

Drill down allows users to move through the dimensional hierarchies associated with the subject area to obtain more detailed results. For example, if the results contain a total sales column, the user might be able to click total sales to drill down for sales by region, and then click a region to see sales by city in that region. The information available to Siebel Analytics Web users through drill down is constrained by the dimensional hierarchies configured by the Siebel Analytics Server administrator for the specific subject area.

For information about setting up dimensions and hierarchies, see Siebel Analytics Server Administration Guide.