Siebel Analytics Web Administration Guide > Administering Siebel Analytics Web >

Administering Sessions in Siebel Analytics Web

To perform session administration, you must have the Manage Sessions privilege. For more information, see Default Siebel Analytics Web Privilege Assignments.

To view information about logged on users and running requests

1. In Siebel Analytics Web, do one of the following:
   • If you are running Siebel Analytics stand-alone, click the Admin link.
   • If you are using a Siebel Analytics application, choose View > Site Map and access Analytics Administration.
2. Click the Manage Sessions link.

   The Sessions table of the Sessions area gives information about users who are logged on, including the unique Session ID which is based on the IP address of the connected computer.

   The Cursor Cache table shows the status of requests made by users.

   Field	Description
   User	The name of the user who ran the request and last placed it into the cache. If two IDs are shown, the second ID is impersonating the first. For example, the entry lhurley/administrator means that the Administrator account logged on and impersonated lhurley. This can happen when the Scheduler starts an iBot on someone's behalf. The Scheduler logs on and impersonates that user so security and content filters still apply.
   Refs	The number of references to this entry since it was placed into the cache.
   Status	The status of the request using this cache entry. Running. The request is currently running. Finished. The request has finished. Queued. The system is waiting for a thread to become available so the request can be processed. Canceling. The system is in the process of canceling the request. Error. An error was encountered during the processing or running of the request. Look in the Statement column for information about the error.
   Time	The time taken to process and run the request, displayed in one second increments. A value of 0s (zero seconds) indicates that the request took under 1 second to complete.
   Statement	The SQL issued for the request, or if the request resulted in an error, information about the nature of the error.

To cancel all running requests

1. In Siebel Analytics Web, do one of the following:
   • If you are running Siebel Analytics stand-alone, click the Admin link.
   • If you are using a Siebel Analytics application, choose View > Site Map and access Analytics Administration.
2. Click the Manage Sessions link.
3. Click the Cancel Running Requests link.
4. Click Finished.

To cancel one running request

1. In Siebel Analytics Web, do one of the following:
   • If you are running Siebel Analytics stand-alone, click the Admin link.
   • If you are using a Siebel Analytics application, choose View > Site Map and access Analytics Administration.
2. Click the Manage Sessions link.
3. In the Cursor Cache table, identify the request and click the Cancel link in the Action column.

   The user receives a message indicating that the request was canceled by a Siebel administrator.

To clear the Web cache

1. In Siebel Analytics Web, do one of the following:
   • If you are running Siebel Analytics stand-alone, click the Admin link.
   • If you are using a Siebel Analytics application, choose View > Site Map and access Analytics Administration.
2. Click the Manage Sessions link.
3. In the Cursor Cache table, identify the request and click the link Close All Cursors.
4. Click Finished.

To clear the cache entry associated with a request

1. In Siebel Analytics Web, do one of the following:
   • If you are running Siebel Analytics stand-alone, click the Admin link.
   • If you are using a Siebel Analytics application, choose View > Site Map and access Analytics Administration.
2. Click the Manage Sessions link.
3. In the Cursor Cache table, identify the request and click the Close link in the Action column.

To view the query file for information about a request

1. In Siebel Analytics Web, do one of the following:
   • If you are running Siebel Analytics stand-alone, click the Admin link.
   • If you are using a Siebel Analytics application, choose View > Site Map and access Analytics Administration.
2. Click the Manage Sessions link.
3. In the Cursor Cache table, identify the request and click the View Log link.

NOTE:  Query logging must be turned on for data to be saved in this log file. For more information about query logging, see Siebel Analytics Server Administration Guide.

Setting the Time to Expire for Siebel Analytics Web Client Sessions

You can override the number of minutes to elapse before browser client sessions are removed by modifying the Windows registry or the Siebel Analytics Web configuration file instanceconfig.xml to add the following entry. The internal default is 1440 (24 hours).

NOTE:  The value must be greater than or equal to the value specified for the setting SearchIDExpireMinutes, described in Setting the Time to Keep an Unsaved Siebel Analytics Request.

• Windows registry example:

  HKEY_LOCAL_MACHINE\SOFTWARE\Siebel Systems, Inc.\Siebel Analytics\Web\7.7

  ClientSessionExpireMinutes     "1440"

• instanceconfig.xml example:

  <ClientSessionExpireMinutes>1440</ClientSessionExpireMinutes>

For information about working in the Windows registry or the configuration file instanceconfig.xml, see Making Siebel Analytics Web Configuration Changes.