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Siebel Anywhere Administration Guide > Troubleshooting for Siebel Anywhere > New Upgrade Kit Status "Request Submitted"From time to time, you may notice that the status of a new upgrade kit remains Request Submitted after several minutes of waiting. A status of Request Submitted means that the Upgrade Kit Builder has not yet picked up the server request to build the kit. There are a number of possible causes for this delay:
The following paragraphs provide information about troubleshooting the latter problems. Checking for Current Upgrade Kit Builder ActivityThe following two procedures provide ways to check whether the Upgrade Kit Builder is busy building another kit: To check Upgrade Kit Builder activity in a Siebel application
To check Upgrade Kit Builder activity using srvrmgr Checking the Status of Components Related to Upgrade KitsThere are three ways to check the status of the UpgKitBldr, SRBroker, and SRProc components:
Troubleshooting Server Request Processor ProblemsIf you find evidence that the SRProc component is not running correctly, check the following aspects of your server's configuration:
For more information about troubleshooting server problems, see System Monitoring and Diagnostics Guide for Siebel eBusiness Applications. |
Siebel Anywhere Administration Guide |