This chapter is about administering and using Siebel Correspondence. It includes the following topics:

• About Siebel Correspondence
• Scenario for Correspondence
• Process of Setting Up and Using Correspondence
• Creating and Updating the SIEBEL.HTML File
• Creating Correspondence Templates in Microsoft Word (Admin and End User)
• (Optional) Inserting Files into Correspondence Templates
• Creating Correspondence Template Records in the Siebel Application
• Generating Correspondence (End User)
• Configuring Additional Merge Fields For Correspondence Templates

For information about the Documentation Server and other software that is required for Siebel Correspondence, see Document Server.