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About Fulfillment Centers

When your users have completed correspondence and want to send it to the recipient, either they can print out and mail the letter themselves, or they can direct their correspondence to a fulfillment center that prints and mails it for them. A fulfillment center might be a division of your company, such as your marketing department.

You might want to use a fulfillment center for several reasons:

• To allow your users to produce correspondence in any location where they can access the Internet, even if they do not have a printer.
• To save your users time, since they do not have to print out and mail their correspondence.
• To create consistency in your company's outgoing correspondence.
• To allow one location to fulfill all requests for collateral and literature materials included with correspondence as enclosures.

If you have set up fulfillment centers, the user can generate correspondence and then click Submit to submit the correspondence for fulfillment. When the user clicks Submit, the Status Field of the correspondence request changes to Submitted, and the request becomes read-only. You cannot make any further changes in it without using the Recall command.