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Giving the Fulfillment Center Access to Siebel Correspondence and Siebel Proposals

The fulfillment team at the fulfillment center must monitor pending fulfillment requests. Everything submitted by a requestor is visible to the fulfillment team in the Fulfillment screen.

Fulfillment center employees fulfill the request by viewing and printing the correspondence request and including the enclosures listed. The fulfillment center employees may either print the enclosure, or get an already-printed copy (if the enclosure is a glossy brochure, for instance).

If you have licensed Siebel Workflow, you can create a workflow to send email to the fulfillment center automatically whenever there is a new request for it to fulfill.

This task is a step in Process of Setting Up and Using Fulfillment Centers.

To give the fulfillment center access to Siebel Correspondence

1. Set up fulfillment center employees as Siebel Correspondence users, in the same way that you set up your own employees or your channel partners as Siebel Correspondence users. For more information about setting up users of Siebel applications, see Security Guide for Siebel eBusiness Applications.
2. Give fulfillment center employees a responsibility that lets them see the Fulfillment screen. Use the responsibility in the seed data named Fulfillment Center Employee. For more information about responsibilities, see Initial Setup.
3. Tell fulfillment center employees what URL they should use to view correspondence through the Internet.