This chapter contains information about Inbox, how end users use Inbox and how administrators can make changes to Inbox types that are already configured.

If you want to create and configure new Inbox types or make changes to Inbox functionality that requires Siebel Tools, see Chapter 11, "Configuring the Inbox."

This chapter includes the following topics:

• About the Inbox
• Scenarios for Administering and Using the Inbox
• Process of Administering and Using the Inbox
• Reviewing All Inbox Items
• Deleting Inbox Items
• Setting Expiration Dates and Due Dates for Inbox Items
• Changing the Destination View for an Inbox Type
• Changing Inbox Downloading to Remote Databases
• Adding Inbox Translations
• Taking Action on Inbox Items (End User)
• Reviewing Completed Items (End User)
• Reviewing Submitted Items (End User)

NOTE:  If you have been using the previous version of Inbox and have upgraded to Version 7.7, see Upgrade Guide for the operating system you are using.