Siebel Business Process Designer Administration Guide > Workflow Policies > About Creating Workflow Policies >

Example of a Workflow Policy: Creating a Send Page Workflow Policy

In this situation, the support manager wants a page sent whenever a service request priority becomes Very High and no one has been assigned to the service request. The Send Page action has already been created; now you must create the workflow policy to implement the workflow policy action.

To create a Send Page Workflow policy

  1. From the application-level menu, choose Navigate > Site Map > Administration - Business Process > Policies.
  2. In the Policies List applet, select New Record from the applet-level menu.
  3. Fill in the Policies applet as follows:
    1. Name: Page support manager
    2. Workflow Object: Service Request
    3. Policy Group: High Frequency
    4. Duration: 2 hours
  4. Fill in the Conditions applet:
    1. Service Request Priority = Very High
    2. Service Request Owner IS NULL
  5. Fill in the Actions applet with the name of the appropriate Send Page action.
Siebel Business Process Designer Administration Guide