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Page Manager stops processing if the modem is not available. The requests continue to accumulate in the Requests table. After you fix your processing problems, you must restart the servers. The servers will continue processing from where they left off.
If Email Manager is able to log on but has a problem sending a particular email, it logs an error message and continues on to the next request. If Page Manager is able to interface with the modem but has a problem with a given page send, it will log an error and move on to the next request.
When Workflow Policies executes email and paging actions, it actually inserts email requests and paging requests into the database. These requests are inserted as records in the S_APSRVR_REQ table, which are then processed by Email Manager and Page Manager.
New requests have a status of "QUEUED." After a request is picked up by Email Manager or Page Manager, but before it is processed, it has a status of "ACTIVE." After a request is processed, its status becomes SUCCEEDED if the processing is successful, or FAILED if an error occurs.
To generate the sending emails, Siebel Server uses the UNIX "Mail" command. To verify that your server platform can run the command to a valid recipient and verify the email was successfully sent, do the following:
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