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Enabling Communications Sessions for Siebel Dedicated Web Client

This section describes how end users can enable communications using the Siebel Dedicated Web Client—the Siebel Mobile Web Client in connected mode. Enabling communications is subject to your having the appropriate license keys.

NOTE:  If simulation is also used, this section also applies to using the Siebel Mobile or Dedicated Web Client with the Sample Database.

Enabling Communications Using Command-Line Option

An agent can enable communications in the Siebel Dedicated Web Client by including the command-line option /ct at the end of the command line, such as in the application shortcut. Any of the Siebel eBusiness Applications can support this command-line option.

Enabling Communications by Modifying Configuration File

An agent can enable communications in the Siebel Dedicated Web Client by setting the following parameter in the [Communication] section of the application's configuration file, such as uagent.cfg for Siebel Call Center:

CommEnable=TRUE