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About Using Business Services with Events and Commands

This section describes scenarios for integrating business services with communications event and commands. These scenarios are applicable to a contact center using Siebel CTI and related modules, Siebel Email Response, and Siebel Universal Queuing. These scenarios are described:

• Invoking a business service method from an event handler
• Invoking a business service method from an event response

  A business service method can also be invoked from an event log, but this scenario is not described here.

• Invoking a communications command from a business service method
• Invoking a business service method from a communications command