Siebel Communications Server Administration Guide > Communications Operations for End Users >

Setting Communications User Preferences

The User Preferences screen contains two sets of communications-related settings, Outbound Communications and Communications. Users can modify, or may need to modify, these settings depending on the needs of your business or on the users' preferences.

The Communications options also includes a list of the agent's ACD queues, which the agent can selectively log into or log out of.

Preferences are stored separately for each user, and are stored separately based on Siebel client type:

• Preference settings specified in the Siebel Web Client are stored on the Siebel Server machine.
• Preference settings specified in the Siebel Dedicated Web Client or Siebel Mobile Web Client are stored on the user's local machine.

NOTE:  Generally, end users should change preference settings only at the direction of the system administrator or call-center administrator.