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Communications Server and Siebel Wireless Messaging

Siebel Communications Server can send and receive messages in wireless message formats. Both one-way (outbound) and two-way (inbound and outbound) wireless messaging are supported using the module Siebel Wireless Messaging.

In a one-way wireless messaging scenario with Siebel Wireless Messaging, you use the MobileSys MX wireless messaging engine, which is included with Siebel Wireless Messaging. Through MobileSys MX, you can connect directly to network operators or connect to the MobileSys Network.

In a two-way wireless messaging scenario, you connect directly to the MobileSys Network, without using MobileSys MX.

Siebel Wireless Messaging uses communications drivers that support various protocols (message types) provided by SMS (Short Message Service). Siebel Wireless Messaging is available as an option for the Siebel Wireless application, or as an option for Siebel eBusiness Applications such as Siebel Call Center.

For more information about Siebel Wireless Messaging, see Using Siebel Wireless Messaging.

Siebel Wireless is a separately licensed application that allows access to Siebel data and functionality, using wireless browsers on mobile devices. For more information, see Siebel Wireless Administration Guide.