Siebel Communications Server Administration Guide > Defining Outbound Communication Requests > About Outbound Communication Requests >

Siebel Views for Working with Outbound Communication Requests

End users can create and submit communication requests in these views in the Communications screen:

• My Outbound Requests
• My Outbound Request Overview

Administrators can create and submit communication requests in these views in the Administration - Communications screen:

• All Outbound Requests
• Outbound Request Overview

End users see only the requests they have created. Administrators see all requests.

NOTE:  Procedures in this section assume a non-administrator user, using the My Outbound Requests and My Outbound Request Overview views in the Communications screen.