Siebel Data Quality Administration Guide > Data Quality Configuration Options >

About Troubleshooting Data Cleansing

If data cleansing is not working properly in real-time mode, check the following:

• License key. Verify that the license key allows Siebel Data Quality functionality.

  NOTE:  There are different license keys for the Siebel Data Quality Matching Server and the Siebel Data Quality Universal Connector.

• Application object manager configuration file. Verify that data cleansing has been enabled for the application you are logged into. For more information, see To enable real-time data cleansing for an application.
• User Preferences. Verify that data cleansing has been enabled for the user. For more information, see Setting User Preference Data Quality Settings.
• Third-party software. Verify that the third-party software is installed and services for the third-party vendor are enabled.

If you have configured a business component for data cleansing, also check the following:

• Business component Class property. Verify that the business component Class property is CSSBCBase.
• User Properties. Verify that the DataCleansing field has the correct User Property value and that the value is formatted correctly. For example, there must be a space after a comma in user properties that have a compound value.