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This scenario provides an example of a process typically performed by an administrator, a topic manager, and end users. Your company may follow a different process according to its business requirements.
A financial organization using Siebel ERM has signed a contract with a new client, Acme Software. The representatives in client services, who are responsible for supporting the new client, send a request to the news topic manager to create a news topic for the client.
Because Acme is a computer software company, the administrator creates the news topic within the High Technology news package. The administrator also creates a new access group and assigns the appropriate client service representatives to the group.
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