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Siebel Employee Relationship Management Administration Guide > Setting Up Content Services > Resolving Problems with Content Services > External News and Data Do Not Appear on Home PageYour company has purchased Siebel Content Services and you are able to access the Web from your workstation, but you do not receive external news and data on the ERM home page. In this example, the problem may be that a proxy server is being used to insulate your network from the Internet and is not allowing the Siebel application to pass requests through and return data to the application. Related TopicResolving Problems with Content Services Verifying Connectivity with Siebel Content Services Data HostVerify connectivity with the Siebel Content Services data host using network utilities, such as ping, nslookup, and tracert. If you do not know the name of the Siebel Content Services data host, you can find it in the license key letter. Verifying Your Web Connection and User CredentialsVerify that you have a valid Web connection and that your Siebel Content Services credentials are valid. To verify your Web connection and credentials
Verifying Server ConfigurationIf you could access the Siebel company information using the previous procedure, then the problem may be in the configuration settings for the proxy server or in the Siebel ERM server configuration files. To test your configuration settings
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