Siebel Finance Guide > Service Requests >

Recording Customer Appeals or Grievances

End users can record customer complaints.

To record a new customer complaint

1. Navigate to the Service screen > Service Request List view.
2. In the Service Requests list, add a record and drill down on the SR #.
3. In the Service Request form, complete the necessary fields.
4. Click the Appeals & Grievances view tab.
5. In the Complaint Detail form, complete the necessary fields.