Siebel Order Management Guide Addendum for Industry Applications > Workflows for Employee Ordering >

Workflow for Pricing Comparison

This group of workflows is used to modify products and installed assets. It consists of the workflow processes:

• SIS OM PC Price Comparison Process
  • SIS OM Goto Price Comparison View Process

SIS OM PC Price Comparison Process

This workflow generates comparison quotes based on the service that a customer currently subscribes to with a competitor company. One quote is generated for each product that meets the customer needs, such as region of service, and gives the total annual charge and savings based on the current usage.

This workflow is shown in Figure 34.

The workflow is called by a SmartScript session that is invoked by clicking the New button in the SIS OM PC Opportunity Price Comparison view or by clicking the Compare Prices link on the Home Page.

Figure 34.  SIS OM PC Price Comparison Process

Workflow Description. This workflow:

1. Checks to determine whether an opportunity exists for the Price Comparison. If there is an opportunity all existing price comparison quotes are deleted.
2. If an opportunity does not exist, creates a new opportunity.
3. Maps the SmartScript session questions to fields of a quote.
4. Converts the answers from the SmartScript session into a competitor quote using the mapping created in the previous step.
5. The Bill Decomposer method uses the competitor quote information to calculate the user's annual usage.
6. The Price Comparison method generates a comparison quote for each product offered by the company that meets the criteria specified by the user. The usage amounts calculated by the Bill Decomposer step are used to calculate the projected annual bill given the pricing of the product.
7. Displays the comparison quotes in the Opportunity Price Comparison view. For more details, see SIS OM Goto Price Comparison View Process.

Associated Business Service Methods. The following table shows the steps in this workflow that call a business service method.

SIS OM Goto Price Comparison View Process

This workflow displays the Opportunity > Price Comparison view.

This workflow is shown in Figure 35.

This workflow is invoked as a sub-process of the SIS OM PC Price Comparison Process.

Figure 35.  SIS OM Goto Price Comparison View Process

Workflow Description. This workflow:

1. Sets the Primary Revenue Amount of the Opportunity to the total bill amount, passed as an input to the workflow.
2. Checks the application that is invoking the workflow.
3. If the application is eSales, stores the Opportunity Id as a profile attribute and displays the CUT Opportunity PC Price Comparison View (eSales).
4. Otherwise, displays the SIS OM Opportunity PC Price Comparison View.

Associated Business Service Methods. The following table shows the step in this workflow that calls a business service method.