Siebel Order Management Guide Addendum for Industry Applications > Customer Use of Order Management >

Modifying an Order (End User)

A customer working through the Web can modify a service item that is already provisioned. In this action, the user can change product attributes or a feature or component of the service item.

NOTE:  In Siebel eSales for Industry Applications, orders and services are the same thing. When you select Service Items under the Products & Services tab, you are accessing screens to work with existing orders.

This task uses the following workflows, which are described in Workflows to Modify Products and Installed Assets:

To modify an existing service item

  1. In the My Account screen, in the Products & Services list, click Service Items.

    The Service Items screen appears.

  2. In the Select Account list, select the account to be changed.
  3. In the Service Items list, select the item to be changed.
  4. Click Modify.
  5. When the selection pages appear, change the product attributes, features, or components, as needed.
  6. Click Done.
  7. When the Shopping Cart appears, you can see the changed action codes.
Siebel Order Management Guide Addendum for Industry Applications Copyright © 2007, Oracle. All rights reserved.