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About Workflows for Customer Ordering

Workflows are a central feature of Siebel Order Management. They automate the business processes associated with managing the cycle of accounts, quotes, orders, and assets.

You can modify these workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Designer Administration Guide.

Many of these processes and subprocesses business service methods that are specific to Order Management. The descriptions of workflows include tables listing the names of any methods they call. For information about these methods, see Business Service Methods Reference.

Some of these Customer-facing CME workflows can override the functions specified by certain Siebel horizontal subprocesses. These possible overrides are indicated in Table 6.

Table 6.  CME Workflows Overrides
CME Customer Workflow
Horizontal Subprocess

CUT eSales - Order Quote Process

Display Error Message

CUT eSales - Checkout Process

Login View

CUT eSales - Prepare Shopping Cart View

Display Error Message

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