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When you deploy session communications, you create communications configurations, define employees as agents, and associate each agent with one or more configurations. How you do these things affects performance and scalability.
For example, some dialing filters you define, using the parameter DialingFilter.RuleN, may be appropriate for agents at a specific place, such as within the same country or area code. Other dialing filters may be suitable for a different set of agents.
It may be helpful to define a communications configuration to apply to users at a single location only. In addition to simplifying the process of defining communications configurations, telesets, or other elements, this approach can help you reduce demand on server resources such as AOM memory or CPU.
|Performance Tuning Guide|