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Scenarios for SSSE
This topic gives some examples of how SSSE may be used. You may use SSSE differently, depending on your business model.
Scenario for Scheduling a Meeting Using the Calendar
A Siebel application user creates a new Calendar appointment in Outlook and invites three employees to this appointment using Outlook scheduling capabilities. Upon saving the record, SSSE automatically creates the new appointment in the user's Siebel Calendar. In addition, the record is written to the Outlook Calendar of the meeting invitees. One of the invitees cannot attend the meeting and deletes the meeting from his Outlook Calendar. SSSE then removes that user from the list of employees associated with this Calendar record in the Siebel application.
Scenario for Recording a Task or To Do Activity
A Siebel application user creates a new Task in Microsoft Outlook. Upon saving the Task, the Task is written to the Siebel application server, and is visible as a To Do Activity record in the user's My Activities view. Later, the user changes the description of this Activity in the Siebel application. Upon saving the changes, the Siebel to Outlook Connector updates the task in the user's Outlook database on the Microsoft Exchange Server.
Scenario for Storing Personal Contact Information
A Siebel application user who has been using SSSE for some weeks creates a new contact in the My Personal Contacts view of his Siebel application, and uses the Add To Sync List command to request that the contact record be synchronized. On his next synchronization, PIMSI Engine and the Siebel to Microsoft Exchange Connector automatically write the record to the user's Contacts folder on the Exchange Server, and assign the Category value of Siebel Contact to the record. The user can then access the contact information from Microsoft Outlook. To indicate that this is a personal contact, the contact is marked Private in Outlook Contacts.
Scenario for Storing Business Contact Information
A Siebel application user creates a My Contacts record in the Siebel application and uses the Add To Sync List command to request that the contact record be synchronized. On his next synchronization, the Siebel to Exchange Connector writes the record to the user's Outlook Contacts list and assigns it the Category value of Siebel Contact. The user then changes the spelling of the contact's last name in Outlook. SSSE writes the change to the Siebel application. After the record is written to the Siebel application, all SSSE users that appear on the access list have the change propagated to their Outlook Contacts list.
Scenario for Accessing Employee Information
A Siebel application user would like certain Employees in the Siebel application to also appear in his Outlook Contacts list. The user uses the Add To Sync List command to request that the Employee records be synchronized. On the next synchronization, the Siebel to Exchange Connector writes those records to the user's Outlook Contacts list. Each exported Employee record is assigned a Category value of Employee in Outlook Contacts.