Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools > Installing the Siebel Web Server Extension >
Troubleshooting Siebel Web Server Extension Installation
This section provides suggestions for troubleshooting problems you may encounter when installing the Siebel Web Server Extension.
Problem: After installation, when launching the Siebel Web Client, a message appears, stating:
Page Cannot be displayed
Cause: Virtual directories were not installed or configured properly.
Solution: Use the following procedure to resolve the problem.
- Refresh the connection between your browser and the Web site.
- Make sure that the Local Path for the virtual directories is correct. This path should be the following:
- If you are trying to test a self-created virtual directory, make sure that you added the sweiis.dll parameter to your virtual directory, because this parameter allows communication with the Siebel Server. For information, see Creating a New Virtual Directory.
- Make sure that the
AnonUser specified in the eapps.cfg file is also specified in the database with the correct responsibilities. Otherwise, you cannot access the home page.
- Make sure that the connect string for the Siebel application is correct. It should be defined similar to the following (where load balancing is not deployed):
ConnectString = siebel.TCPIP.none.none://
Problem: Your Siebel application hangs or times out.
Cause: Appropriate parameters are not available within the [default] section of the eapps.cfg file for the Siebel eBusiness Application.
Solution: Make sure that the defaults section of the eapps.cfg file contains valid username, HTTPPort, and HTTPSPort values.
Problem: After stopping the IIS Administration Services, an error message appears:
The service did not respond to the start or control request in a timely fashion
Cause: Stopping the IIS Administration Service from Component Services in the Windows Control Panel creates an error.
Solution: Open a DOS command window and issue the following command to release all resources used by services, such as inetinfo.exe and dllhost.exe:
If, after doing this, you still cannot start the Siebel applications, you must restart the machine.
Problem: Inability to access the Web client. The browser status bar may display errors, such as
SWESubmitOnEnter is undefined, and the login page may appear to hang.
Solution: Grant the IWAM and IUSR user accounts write permission to the SWEAPP_ROOT directory.
Problem: After installation, when launching the Siebel Web Client, the login page does not display properly. For example, images may be missing.
Cause: The user who installed the SWSE plug-in does not have proper permissions to the SWEAPP_ROOT\public\lang directory.
Solution: Grant read, write, and execute permissions to this user.