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A SmartScript can be invoked from a URL link located in an email sent by the Siebel eCampaigns application or located on a Web page such Siebel eService. When a user clicks one of these URL links, a SmartScript is invoked.
For example, the eCampaigns application sends customers a marketing email with a URL link to an SmartScript called Buyer's Profile, which collects information about the customer. Clicking on the Buyer's Profile link invokes the SmartScript.
Another example would be in the eService application where SmartScripts can be presented as URL links accessible through the Troubleshoot Problems hyperlink, or as instructions, accessible through the View Instructions hyperlink.
|Siebel SmartScript Administration Guide|