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Invoking SmartScripts Through Siebel CTI

Siebel CTI can be configured to invoke a SmartScript on an agent's Siebel application. See Siebel Communications Server Administration Guide for details.

CTI parameters (from the telephone switch) can be processed and used within a SmartScript. These can be accessed through Siebel VB or Siebel eScript using the GetParameter function against the SmartScript object. Or, they can be used for text substitution just like any user parameter.