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There are two forms of question script elements: questions and information questions.

Questions elicit information from the caller or Web user. Questions also provide information about policies, options, and product descriptions.

Information questions are a different type of question. Information questions supply text to be read by the script user to guide the flow of a script or to supply information such as product descriptions, legal disclaimers, or step-by-step advice. There are no answers to store for information questions.

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