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Resolving Conflicts Encountered During Import

If SmartScript encounters conflicts during the import process, SmartScript refers to the options you select in field titled "In case of error:" in the Import Script list. You may select from the following options: Update, Skip, Add.

These options determine how SmartScript handles the conflict or error. You can add the element, skip the import of that element, or update the existing element in the database.

If errors or conflicts were encountered, SmartScript creates a log file. This log file can be viewed when the import process has finished by clicking a link. Review the conflicts and errors reported there and correct each element as necessary, using the appropriate SmartScript Administration view.

If the contents of a picklist that appears in both the exporting and importing databases are different, a conflict will occur. The contents of the picklist should be updated to match in the databases prior to exporting the script.

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