Siebel SmartScript Administration Guide > Overview > SmartScript Screens >

The Customer Screen

The SmartScript Customer screen differs in appearance from an employee's SmartScript screen mainly in that the explorer applet is not displayed. The customer screen allows a user to troubleshoot a problem or obtain information.

A user typically launches an SmartScript from a hyperlink on a Siebel customer application, from a custom button set up in the user interface, or from an email sent out by the Siebel eMarketing application. SmartScript questions and answers are displayed side-by-side.

Because the SmartScript user may be unfamiliar with script or scripting, the SmartScript screen does not display an explorer, a dashboard, or the Finish Later button.

Siebel SmartScript Administration Guide