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When a system administrator determines that work items are waiting in the system but not being delivered to agents, the administrator can choose to reset the Siebel Universal Queuing connection to Siebel Server. Before choosing this option, the system administrator should make sure that the situation is systemwide and not just affecting a few agents.
The system administrator should also consider extending the SessionTimeout parameter for the Siebel EAI Object Manager. For more information, see Configuring Session Timeout for EAI Object Manager.
For more information about alarms and errors, see Viewing Alarms and Errors.
|Siebel Universal Queuing Administration Guide|