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Your business might want to store more than one email address per contact in the Siebel database. One way to accomplish this is to use the Alternate Email Address field in the Contact business component. This field has multiple values and the data is stored in the Address field of the Communication Address business component.
Because the Alternate Email Address field in the Contact business component is a multivalue field, you can use Siebel Tools to determine the destination business component and the destination field that stores the data. To find the destination business component, check the multivalue link that is associated with the field. The destination field is defined as a field parameter. For this example, the Alternate Email Address field in the Contact business component uses the data in the Address field of the Communication Address business component. These values will be used to define the input arguments in the Lookup Sender step.
Before you can use the Communication Address business component in the workflow, you must define it as part of a business object in the repository. Because Communication Address is not defined as part of a business object in preconfigured workflows, you need to create a new business object in Siebel Tools. For more information about creating business objects, see Using Siebel Tools.
Open Siebel Tools and use the object explorer to select the Business Object object. Create a new business object and call it Communication Address. Add two business object components to the business object, Contact and Communication Address. Set the link parameter on the Communication Address business object component to Contact/Communication Address. Navigate back to the business object level and set the primary business component to Contact. Compile the changes into the .srf used by the Siebel Server. Typically it is the siebel.srf file located in the [SIEBSRVR]\objects directory on the Siebel Server machine.
|Siebel Email Response Administration Guide|