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Siebel Marketing Guide > Campaign Plans and Campaigns >

Working With Campaign Teams and Groups

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Many organizations assign groups of agents to particular campaigns based on skill or territory.

The most straightforward way to provide access to the campaign is by assigning positions to a team. However, if you have a large call center where agents are organized by predefined groups of agents, you can set up assignments once and then assign the group to each campaign. Setting up campaign groups lets you add the key positions to a campaign group, without having to remember individual employees.

Some call centers do not have predefined groups, or the groups change often. In this case you can assign positions directly to the campaign team. Every employee position in the team has access to the campaign. To work with campaign teams and groups, perform the following tasks:

Setting Up Campaign Teams. Used by Siebel Marketing and Siebel Campaigns.
Setting Up Campaign Groups. Used by Siebel Campaigns.
Associating Groups with Campaigns. Used by Siebel Campaigns.

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