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Siebel Marketing Guide > List Management > Importing and Managing External Lists >

Understanding Import Status and Error Messages

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When you launch an import task, the List Import list will display the status of the task. The status may show any of the following messages: Submitted Import Request, In Progress, Successfully Complete, Error, or Completed with Errors.

You can view the detailed results of the List Import task by reviewing the log file from the Siebel Server. The log file contains the following information:

The status of the file import task (in progress, completed, error)
The number of incoming records
The number of records imported
Notification of any record that experienced an error
Notification of any record that detected a duplicate contact or prospect
Notification of any record that was updated (update mode only)
Notification of any response record or associated campaign that experienced an error

To view the log file for an import task

From the application-level menu, choose View > Site Map > Server Administration > Components.
In the Component list, query for List Import Service Manager in the Name field.
Scroll down to the Component Tasks view tab.

You will see component tasks for the import. There may be more than one task for the import job based on the Max Tasks parameter for the server component.

In the Component Tasks list, drill down on the Task field hyperlink to view the Task Information Log.

NOTE:  To review the List Import log file stored in the Siebel file system, click the List Import view tab.

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