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Using Delivery Profiles - Email, eNewsletter, and Fax

Delivery Profiles are available in Siebel Marketing and Siebel Campaigns. They are required for fax, email, and eNewsletter offers. Delivery Profiles are created using the Communication Administration screen's Communications Drivers and Profiles view. Email and eNewsletters are sent out using the SMTP/POP3 communications driver, and fax offers are distributed using the fax communications driver provided with your fax application.

The Internet SMTP/POP3 communications driver, which supports HTML email and plain-text email, can be used for both inbound and outbound communications. It supports Internet mail servers that use the SMTP protocol for outbound email or the POP3 protocol for inbound email (applicable only to Siebel eMail Response).

Siebel Communications Server does not interface directly to fax servers. Most popular fax servers provide email system gateways that connect themselves to an email system such as Microsoft Exchange Server or an SMTP server. The host email system recognizes messages with specially formatted email addresses and directs those messages to the fax server.

Siebel Communications Server interfaces indirectly with this type of fax server through the host email system. Except for the email address format, it makes no difference to Siebel Communications Server whether it is sending an email or a fax.

Before email, eNewsletter or fax offers can be sent out, you must select one of the defined profiles. You select a profile from the Delivery Profile list in the More Info form for email, eNewsletter or fax offers.

You can view parameters and values for the delivery profile by selecting the email, eNewsletter or fax offer, and clicking the offer's Delivery Profile view tab.

Default parameter values are set for each communications driver within the Communication Administration screen's Communications Drivers and Profiles view. You can create customized communications profiles for each of these driver types that override the default values for that driver. For example, a profile might specify customized From and Reply-To email addresses.

For more information about communications drivers and profiles, see Siebel Communications Server Administration Guide.


 Siebel Marketing Guide, Version 7.5, Rev. A 
 Published: 18 April 2003