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Siebel Remote Concepts

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This chapter provides an overview of Siebel Remote. This includes architecture, components, software, setup, security, and resolution of data conflicts between the two users.

Siebel Remote allows mobile Web clients (typically operating remotely, in disconnected mode on laptops) to connect to a Siebel Server and exchange updated data and files, a process known as synchronization. Siebel Remote supports mobile computing by allowing field personnel to share current information with members of virtual teams of other mobile and connected users across the organization.

As mobile users enter and update information in their local databases, Siebel Remote client software tracks the changes as synchronization transactions. Subsequently, when the user connects to the Siebel Remote server (through a modem, LAN, WAN, or other network to include a VPN), these transactions are uploaded from the mobile Web client to the server.

Between synchronization sessions, the Siebel Remote server prepares transactions applied to the database server by other users. Siebel Server components then write these transactions to a separate outbox for each mobile user. The transactions—combined with updated, published, or requested marketing literature, correspondence templates, and other types of file attachments—are downloaded to the mobile Web client during the next synchronization session.

New or Enhanced Capabilities

Siebel 7.5 includes the following enhanced or new capabilities for Remote and Replication Manager:

Reduction of enterprise data routed to mobile Web clients. This helps to optimize the size of the local databases.
Filtering workflow processes from the local database that apply only at the regional level. This helps optimize the size for the local databases.
Enhanced tracing capability that helps with system diagnostics.
Standardized Status reports added to increase availability of status and diagnostic information.
Autosynchronization to improve the frequency of synchronization. This reduces the outbox backlog and therefore shortens the average synchronization time for mobile Web clients.
Enhanced routing model support with new local access management for views.
Language filtering for multilingual deployment.

NOTE:  This guide assumes that you have successfully installed your Siebel application and completed the implementation steps described in Applications Administration Guide.

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