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Siebel Remote and Replication Manager Administration Guide > Troubleshooting Remote and Replication Manager > Synchronization Manager >

FAQ: Long Initialization/Synchronization Times

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When you receive the CSSSISDockFgetACKMsg msg error during initialization or synchronization there are basically two cases to differentiate:

You are working in a network environment.

In this case the error might have occurred due to very heavy network traffic.

You are working over a phone line.

In this case one possible reason could be an unstable telephone line.

If possible, you should try different telephone lines.
Another reason could also be a bad modem, either on the client side or the server side.
In either case, work with your IT department to troubleshoot the problem.

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