Bookshelf v7.5.2: Formatting Phone # Fields

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Formatting Phone # Fields

You can configure the Customer Dashboard to recognize different telephone extensions. You use a business service user property to define the parameters that associates your company's telephone switch extensions to their full-length phone numbers. The user property name is Phone Number Prefix. Three values, separated by semicolons, define the parameters. The values are as follows:

The first value specifies the number of digits in an extension.

The second value specifies the number of digits to remove from the front of the extension.

The third value specifies the prefix to append to the beginning of the number.

Consider the example shown in Table 82:

Table 82. Phone Number Prefix Example

Name

Value

Phone Number Prefix 1

5;1;650555

-

The example shown in Table 82 would allow a user to dial the extension 24565. The extension has 5 digits. The first digit, 2, is removed. The prefix, 650555, is added. The resulting phone number is 650-555-4565.

Table 82. Phone Number Prefix Example
Name	Value
Phone Number Prefix 1	5;1;650555

Siebel Tools Reference, Version 7.5, Rev. A
Published: 18 April 2003