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Mapping SmartScript Variables to Customer Dashboard Fields
You must map the variables in the SmartScript to fields on the Customer Dashboard. You do this by defining the SmartScript List user property of the Persistent Customer Dashboard business service. The mechanism for doing this is similar to defining user properties for a business component list. See Mapping Business Component Fields to the Customer Dashboard.
The user property name is SmartScript List. The value for the user property specifies the variables from SmartScript answers that are to be displayed in the Configuration Dashboard.
To define the SmartScript List user property
- Locate the Persistent Customer Service Dashboard business service.
- Define a user property with the name SmartScript List and values that represent the variables from the SmartScript.
NOTE: The values of the user property must exactly match the variable names specified in the SmartScript.
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Siebel Tools Reference, Version 7.5, Rev. A Published: 18 April 2003 |